Terms & conditions

The site is freely accessible to all visitors. By making a purchase, the user agrees to respect all of the terms and conditions. Corpa Flora may modify these terms and conditions at any time without notice.

All prices shown on the site are in Canadian dollars.

All sales delivered within Canada are subject to any applicable federal and provincial sales taxes.

An order number is sent by email when your order is received. Please use this number whenever you contact us with any question about your order.

For international orders, please contact us directly. International shipping costs vary, and orders shipped outside Canada are subject to customs duties and fees charged by the destination country.

Payment must be received in full before products are shipped. We accept Visa, Mastercard, American Express and PayPal. Personal cheques, certified cheques and money orders are accepted only for mail-coupon orders.

Corpa Flora ships its products across Canada, via Canada Post. Fees vary by region and order value. Your order is shipped within 3 business days of receiving your payment, and delivery generally takes 2 to 5 business days. See our shipping policy for details.

You may change or cancel an order by contacting us promptly, as long as it has not yet shipped; once shipped, an order can no longer be cancelled. All sales are final — see our return policy for the exception covering damaged or defective items.

Subscribing to our newsletter entitles you to a 10% discount on your next order. Public promotional codes (including the newsletter code) are intended for retail customers only: they do not apply to professional (Pro) accounts and cannot be combined with professional pricing or any other discount.

All sales are final. For hygiene and safety reasons, our cosmetic products cannot be returned or exchanged once the order has been delivered — we cannot guarantee that a product has not been opened or used. Exception — damaged, defective or wrong item (our error): contact us within 7 days of receiving your order, with your order number and a photo. After verification, we replace or refund the item (return shipping at our expense where applicable).

If, upon delivery, the packaging is damaged, torn or opened, you must check the condition of the items. Any refusal must be noted on the delivery slip. If this is not mentioned upon receipt of the package, we will unfortunately be unable to accept any claim.