Privacy & your data

We collect the information you provide and that which is generated when you use the site:

• Account & contact: name, email, phone, shipping and billing address.
• Orders: purchase history, products viewed, preferences and order amounts.
• Payment: processed securely by our payment provider — we never store your full card number.
• Navigation: technical data and cookies (see section on cookies).

When you create a customer account, you agree that the information collected may be used to better understand your needs, adjust our offers and promotions, and contact you for commercial purposes (newsletters, personalized offers, new products). This helps us recommend the care best suited to you.

This commercial use is based on your consent. You may withdraw it at any time, without affecting your ability to order on the site.

• Process, ship and follow up on your orders.
• Manage your account and provide customer service.
• Personalize and adjust our offers, recommendations and promotions.
• Contact you commercially with your consent (newsletter, offers).
• Improve the site, our products and your experience.

Marketing communications are sent only with your consent. Every email includes an unsubscribe link, and you can update your preferences or unsubscribe at any time by contacting us.

We never sell your personal information. We share it only with the partners needed to operate our service — our e-commerce platform (Shopify), payment processors and the carrier (Canada Post) — who are bound to protect it. We may also disclose information if required by law.

Some of these partners may store or process your information outside Québec (for example on servers located in Canada, the United States or elsewhere). In such cases, we take reasonable steps to ensure your information receives an adequate level of protection.

Our site uses cookies to ensure it works properly, remember your cart and preferences, and measure traffic. You can disable cookies in your browser, though some features may then be limited.

We apply reasonable physical and technological safeguards to protect your information. We keep it only for as long as necessary for the purposes described or as required by law.

In accordance with Law 25, you may at any time:

• Access the personal information we hold about you.
• Request its correction or deletion.
• Withdraw your consent to commercial communications.
• Obtain a copy of the information you provided, in a structured format (portability).

To exercise these rights, simply contact us using the details below. If you are not satisfied with how we handle your request, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

In accordance with Law 25, Corpa Flora has designated a person responsible for the protection of personal information. This role is held by Pierre Dreydemy, President / Owner of Corpa Flora. For any question about this policy, or to access, correct or delete your information or withdraw your consent, you may reach this person at:

• By phone: 514 379-1455 (Monday to Friday)
• Via our contact form, indicating "Protection of personal information" as the subject.